Salesforce.com Administrator Certification Quiz / Sample Questions

Here are some Salesforce.com Administrator Certification Quiz / Sample Questions. The questions are compiled based on public information available on various sites and my own preparation notes. Some of the questions of Salesforce.com Administrator Certification are similar to Salesforce.com Developer Certification – hence this quiz will be useful for those preparing for DEV 401 as well.

Mock Salesforce.com Administrator Certification Exam Quiz

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Welcome to Mock Salesforce.com Administrator Certification Exam. This Exam has 60 questions, and you’ll be given 90 minutes to complete the exam.

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Question 1

Which of these is not a standard profile? Select the one correct answer.

A	Developer
B	Contract Manager
C	Read only
D	Solution Manager

Question 2

In Salesforce what is the maximum number of fields that can be added to an object? Select the one correct answer.

A	There is no such limit on the number of fields
B	100
C	200
D	500

Question 3

How many characters are there in the Salesforce case-insensitive id field of an object? Select the one correct answer.

A	id field is not mandatory
B	The field length is customizable
C	This depends on the version of Salesforce
D	18

Question 3 Explanation:

The object id field can be 15 character case-sensitive or 18 character case-insensitive

Question 4

What is the number of components that can be added to a dashboard? Select the one correct answer.

A	20
B	25
C	50
D	100

Question 4 Explanation:

A dashboard can have upto 20 components.

Question 5

Which is the first step when creating reports? Select the one correct answer.

A	Select report name
B	Select object on which report needs to be generated
C	Select type of report
D	Select columns to be displayed

Question 5 Explanation:

. The first step when creating reports is select the object type.

Question 6

Which of these is not a valid report type. Select the one correct answer.

A	Summary
B	Matrix
C	Tabular
D	Detailed

Question 6 Explanation:

Salesforce does not have a report type named Detailed.

Question 7

Which report type is used to group rows of data and show their subtotals. Select the one correct answer.

A	Summary
B	Matrix
C	Tabular
D	Detailed

Question 8

Which report type is used to group rows and columns of data and show their subtotals. Select the one correct answer.

A	Summary
B	Matrix
C	Tabular
D	Detailed

Question 9

Which report type does not allow generation of charts? Select the one correct answer.

A	Summary
B	Matrix
C	Tabular
D	Detailed

Question 10

Which of these are valid data type in Force.com development platform. Select the two correct answers.

A	Percent
B	URL
C	Choicebox
D	Long
E	Decimal

Question 11

Which report type does not support analytical snapshot? Select the one correct answer.

A	Summary
B	Matrix
C	Tabular
D	Detailed

Question 12

A customer has requested a user interface where list view of four objects can be accessed together with frequent navigation across them. Which feature of Force.com platform can be used to support this requirement? Select the one correct answer.

A	Console
B	Dashboards
C	Analytical Snapshot
D	Packages
E	Layout template

Question 12 Explanation:

Console tab allows easy navigation across multiple object types.

Question 13

In a recruitment application, a dashboard component needs to be built that will display total number of positions. Which dashboard component can be used to implement this feature? Select the one correct answer.

A	Gauge
B	Metric
C	Table
D	Chart
E	Visualforce Page

Question 13 Explanation:

A gauge is used to display progress towards a goal.

Question 14

Universal Containers will like to hire ten employees in two months. In a recruitment application, a dashboard component needs to be built that will display progress towards achieving this goal of hiring of ten employees. Which dashboard component can be used to implement this feature? Select the one correct answer.

A	Gauge
B	Metric
C	Table
D	Chart
E	Visualforce Page

Question 15

Universal Containers uses an external system for keeping track of exits from the organization. The CEO of the organization will like to view information about exits in the Salesforce application that Universal Recruiters uses. Which dashboard component can be used to implement this feature? Select the one correct answer.

A	Metric
B	Gauge
C	Table
D	Visualforce page
E	Chart

Question 15 Explanation:

VisualForce pages can be used to draw dashboard components that extract data from another source.

Question 16

Universal Containers uses Force.com as its recruitment platform. The Sales VP of Universal Recruiters will like a report that will display progress in recruitment across six months. Which reporting component can be used to implement this feature? Select the one correct answer.

A	Summary
B	Matrix
C	Tabular
D	Analytic Snapshot

Question 16 Explanation:

Analytic Snapshot feature of Salesforce is used to perform trend analysis over a period of time

Question 17

Universal Containers wants to make access to records in such a way that all managers should be able to access records that are accessible to their team members. Which feature of Force.com's security should be used to implement this requirement. Select the one correct answer.

A	Object level access to profiles
B	Field level access to profiles
C	Organization wide defaults
D	Role hierarchy
E	Sharing rules
F	Manual sharing

Question 17 Explanation:

Role Hierarchy feature of Force.com platform can be used to implement this functionality.

Question 18

Universal Containers need to ensure that the Social Security Number and Phone Numbers follow a specific pattern. Which function can be used to implement this functionality. Select the one correct answer.

A	REGEX
B	EXPRMATCH
C	ISNUMBER
D	PRIORVALUE
E	VLOOKUP

Question 18 Explanation:

REGEX function is used to check a text field matches the regular expression

Question 19

Universal Recruiters have an object that they use to store all US zip codes and corresponding states. They want to ensure that the zip code and state specified by users are correct. Which function could be used to implement this feature? Select the one correct answer.

A	REGEX
B	EXPRMATCH
C	ISNUMBER
D	PRIORVALUE
E	VLOOKUP

Question 19 Explanation:

VLOOKUP is used to return the value for a unique key in an object.

Question 20

Which of these functions is available in formulae field. Select the one correct answer

A	ISCHANGED
B	ISNEW
C	REGEXC
D	IF
E	VLOOKUP
F	All of these functions are available in a formula field

Question 20 Explanation:

IF function is available in the formula field. Other functions are not available in the formula field.

Question 21

Which of the following is correct about custom fields in Salesforce. Select one correct answer.

A	If a field is set as required it must be entered in the Salesforce generated pages, however it may not be specified when entering information via Force.com API
B	A required field is always present in an edit page
C	A unique field is always present in an edit page
D	A unique field increases report and SOQL performance

Question 22

Fields of the which of the following type is not allowed to be set as external ids. Select one correct answer.

A	Date
B	Number
C	Email
D	Text

Question 22 Explanation:

Fields of type external id can be defined as Text, Number or Email

Question 23

The number of master detail relationship that an object can have are

A	1
B	2
C	30
D	300

Question 23 Explanation:

An object can have maximum of 2 Master detail relationship

Question 24

The number of Lookup relationship that an object can have are

A	1
B	2
C	25
D	300

Question 25

Which of these is true about the Lookup Relationship. Select one correct answer.

A	Parent is not a required field and may be omitted.
B	Deleting an object deletes its children.
C	Roll-up summary field can be used to perform basic operations over all children of a parent record.
D	Security access of the child record is dependent upon the parent record.

Question 26

Which of the following cannot be used to build a complete Custom Tab. Select one correct answer.

A	Display an external web page
B	Display data using a VisualForce page
C	Show data from a custom object using the native user interface
D	Display the approval process using an Apex page

Question 26 Explanation:

Custom tabs can be used to display a VisualForce page, data from an external page, data from a custom object.

Question 27

Which of the following is not supported by Enhanced Page Layout editor. Select the one correct answer.

A	Change the field name
B	Add blank spaces
C	Make a field required or read-only
D	Add a new section
E	Add a new custom field

Question 27 Explanation:

Enhanced Page Layout editor cannot be used to create new fields.

Question 28

Which of the following is true about Roll-up summary fields? Select one correct answer.

A	Roll-up summary can only be set on the parent of a Master-Detail or Lookup relationship.
B	Roll-up summary can be used to compute SUM,MIN,MAX,AVG over a set of records
C	The results of the roll-up summary is displayed on the child in a master-detail relationship.
D	Roll-up summary fields are read only.

Question 28 Explanation:

Only option D is correct. Rollup summary field can only be applied in Master-detail. Hence A is incorrect. AVG is not supported in Rollup summary fields.Rollup Summary is defined at the parent level of a Master-Detail relationship.

Question 29

Which of the following is true about Validation Rules? Select two correct answers

A	Validation rules are executed when the user clicks on the Save button.
B	Validation rules are not applicable when the data is stored using the API.
C	If the error condition evaluates to true, then an error message is generated and the record is not saved.
D	Validation rules are applied only when a new record is created, and not when an existing record is edited.

Question 29 Explanation:

A and C. Validation rules are applicable when the record is saved using the API, hence the option B is incorrect. Validation rules are applied every time the record is saved, hence D is incorrect.

Question 30

Which of the following is not a valid return type of a custom formula. Select one correct answer.

A	Date
B	Decimal
C	Text
D	Array

Question 31

Which of the following is not a part of a Force.com app. Select one correct answer.

A	Notes
B	Tabs
C	Links
D	Forms

Question 32

An organization needs to create a public website that displays data from Salesforce.com organization without user registration. Select one correct answer.

A	Apex
B	Triggers
C	Salesforce Knowledgebase
D	Force.com sites
E	Formula

Question 33

Universal containers wants to store additional information for each of its Salesforce.com user. To do this the administrator will

A	Create custom object and relate it to User
B	Add custom fields to User Object
C	User Object is a Standard Object and additional information for User can not be stored

Question 34

Setting business hours lets you apply specific time zones and locations to (Chose three)

A	Cases
B	Forecasting
C	Case escalation rules
D	Quotes
E	Case milestones in entitlement processes

Question 35

Which of the following is NOT a User licence in Salesforce.com (Chose Two)

A	Salesforce Service Cloud User
B	Salesforce CRM Content User
C	Salesforce Platform
D	Force.com – Free

Question 36

Which of the following is not a standard SFDC Industry application

A	Communications
B	Financial Services
C	Steel
D	Public sector
E	None

Question 37

Which of the following is true about Advanced and Sidebar Search

A	Sidebar Search are Phrase Searches while Advanced search treats words and separate search terms
B	An * is automatically appended to search string in Sidebar Search
C	You can use * and ? to refine search in both Advanced search and Sidebar Search
D	Long text, task and event fields are available for search in Advanced search
E	All of the options are true

Question 38

Using the following hierarchy, if a sharing rule exists granting Operations Person Read/Write access to Sales Management on the Account Object, what access does Operations Management have to Sales Management's accounts? Default access for the Account object is Public Read Only.

Executive Management

Sales Management

Sales Person

Operations Management

Operations Person

A	None
B	Read Only
C	Read/Write
D	Read/Write/Transfer

Question 39

Mini page layout is used for (Select two)

A	Showing hover details or event overlays
B	Showing mini view of the console
C	Showing Hover List Fields
D	Showing fields in the related lists

Question 40

Universal containers have an ERP system that they will be linking with salesforce.com. What they will do to be able to refer to the ERP ID of account records from within salesforce

A	Create a Mapping Table in ERP
B	Create an Intersection Object in Salesforce
C	Create an External ID field
D	Store ERP ID in a Number fields in Salesforce

Question 41

The Roll up Summary Field is created in a

A	Lookup Relationship
B	Many to Many Relationship
C	Master Detail Relationship
D	One to One Relationship

Question 42

When converting a lead, what values are transferred to the opportunity? (select two that apply)

A	Amount = Lead Amount
B	Close Date = Today
C	Close Date = Last day in fiscal quarter
D	Stage = First stage in list

Question 43

Universal Containers has appointed you as Administrator of their new SFDC project. Whom you will contact for Customer Service Requirements

A	Customer Service Rep
B	Sales Manager
C	Customer Service Mgr
D	CEO

Question 44

If your end user is not able to “read” knowledge articles what will be the action that you will take: (select 2 correct answers)

A	Give “Read” permission for the article types
B	Give “Manage Articles”
C	Enable Salesforce Knowledge feature license
D	Give “Manage Salesforce Knowledge” user permission

Question 45

The following steps are considered best practice when managing cases? (select all that apply)

A	Identify and Qualify customer
B	Capture the case details
C	Match the case details with existing cases
D	Communicate to customer
E	Research and resolve the case
F	Close the case

Question 46

The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are formatted in a CSV file. The Import Wizard (Data Management --> Import Custom Objects) is appropriate for this task.

A	True
B	False

Question 47

ABC Enterprises want to schedule regular data loads, such as nightly imports. They will use

A	API
B	Web based Import Wizard with Scheduler
C	Apex Data Loader

Question 48

How many records can be imported using personal import wizard

A	500
B	5000
C	50000
D	Unlimited
E	Depending on Licence

Question 49

Documents count toward Data Storage.

A	True
B	False

Question 49 Explanation:

Documents count toward "File" Storage.

Question 50

If you want to look at trends in a report which type of report would you use (Chose one)

A	Matrix
B	Summary
C	Tabular
D	Trending

Question 51

A CEO does not want to log into salesforce.com but would like see the dashboards. As an administrator how would you accomplish this?

A	Develop API Interface
B	Download the dashboards in Excel
C	Schedule an email for dashboard
D	Use Outlook plugin
E	Use an Apex App

Question 52

Which component you will use to show top 5 values from a report?

A	Table
B	Metric
C	Gauge
D	Chart

Question 53

A record is modified on 1/1/2011. It meets criteria for a time-based workflow rule; this rule schedules an action for 7 days after rule execution. On 1/4/2011 the record is modified and no longer meets workflow rule criteria. On 1/5/2011 the record is modified and once again meets the initial time-based workflow rule criteria. How many workflow actions will execute and when?

A	0
B	1 on 1/8/2011
C	1 on 1/12/2011
D	2 on 1/8/2011 and 1/12/2011

Question 54

Who may be assigned a workflow task? (There are five correct answers.)

A	A single user
B	The Record owner
C	The Record creator
D	A Sales team role
E	An Account team role
F	Multiple users
G	A Queue

Question 55

User A modifies a record. This modification triggers a workflow rule for immediate execution that includes a field update on the current record. After the execution is complete, what user will be listed under the Last Modified field of this record? (select one)

A	User A
B	The designated workflow user
C	The default workflow user
D	The last user to modify the record prior to User A

Question 56

Which of the following is true about import wizard?

A	User importing is assigned as owner
B	One cannot import for other user
C	Administrators can import for any user
D	None of the above

Question 57

When you transfer ownership of the case to new owner (select two which are true)

A	All open activities (tasks and events) for this case that are assigned to the current owner are transferred to new owner
B	No activity is transferred
C	All completed activities will are transferred to new owner
D	Open activities are not transferred when assigning this case to a queue

Question 58

At any time only one Assignment rule or Escalation rule can be active

A	True
B	False

Question 59

Schedules let you track annuity streams, stay aware of key shipping dates or estimate revenue recognition (select two type of schedules from the list below)

A	Category Schedule
B	Monthly schedule
C	Revenue
D	Recurring Schedule
E	Quantity

Question 60

Which of the following is true about External ID

A	An external ID field becomes searchable in the sidebar search
B	You can use the “upsert” API call with the external ID to refer to records
C	You can have multiple records with the same external ID
D	You can identify up to three (3) custom fields on an object as being an external ID field
E	All options
F	None of the options

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Disclaimer: Since Salesforce.com is a very dynamic application – some of the questions here may not be up to date or answers may not be correct. The readers are advised to refer to documentation.